General:
When an order is placed it indicates the acceptance of the terms and conditions stated below. We reserve the right to change the terms and conditions at any time.

Shipping:

Most items are shipped within 24-48 hours. Free shipping when it applies are to the lower 48 states. Sorry, we no longer ship to Hawaii, Alaska, PR or Canada. If a package is returned to us due to a non-delivery, you are held responsible for any extra shipping charges incurred.  If an order is refused you will be liable for the cost of product and any and all shipping charges.

 

Shipping by Freight Carrier:
Items that are over 150 lbs. or that are dimensionally too big to go by ground must be shipped by a Freight Carrier. The Freight Carrier will go as close to your driveway as possible for the delivery. These trucks are very long (around 45') and not only will they need to be able to get to the delivery point but will also need to be able to turn around. The trucking company is not responsible for unloading your items. Someone must be present at time of delivery. We suggest a minimum of 2 to 3 people depending on the weight of the item. The carrier will contact you to coordinate a delivery time. We will not be held responsible for any charges relating to labor stand by charges, equipment rentals, time delay or any other charges that may be incurred with the delivery. We will not be held responsible for off-loading your items or additional delivery charges due to inaccessibility to the ship to address. We do not include a Lift Gate as part of Free Shipping and it is not included with a shipping quote. If a Lift Gate is needed there would be an extra charge and you should call us at 215-525-1440. Usually items can be taken off the pallet without a Lift Gate Service. When delivery is made inspect all merchandise and check the number of packages you received with the bill of lading before signing. Note any damages or shortages directly on the bill of lading. Once you have signed the bill of lading you are agreeing that there is no physical damage. Aquatic Ponds LLC cannot be liable once you receive and sign for the merchandise.

Warranty and Return Policy:
Someone from Aquatic Ponds LLC will assist you for returns of most products purchased from us.
Aquatic Ponds LLC will only accept authorized returns. An RA (Return Authorization) number must accompany any return, and be clearly marked on the outer box being returned.

Defective Products:
The manufacturers below will service their own warranties. However Aquatic Ponds LLC would still like to know if you have a warranty issue. So please call us first at 215-525-1440. We may be able to troubleshoot the problem for you.

Alpine Corporation: 877-710-0162
Aqua Ultraviolet: 800-454-2725
Atlantic Water Gardens & Oase: 877-807-6637
Kasco Marine: 715-262-4488
K & H Manufacturing: 877-738-5188
PerformancePro Pumps: 503-356-5888
Pondmaster - Danner Mfg.: 631-234-5261
Sequence Pumps: 800-447-8342

Aquatic Ponds LLC will process the product warranty (excluding the manufacturers listed above) at no additional cost to the customer other than the cost of returning the item to us.

Defective items are subject to inspection. Customers will be charged for replacement pumps if the original pump is not warrantable, such as a power cord that has been cut or damaged. The pump must not have been hard wired.

If a product is defective within 30 Days of purchase unless it is one of the above manufactures, Aquatic Ponds LLC will ship a replacement and prepaid return label so that the defective product can be returned at our cost. After 30 Days it is considered a warranty issue and must be shipped back by the customer.

Customers will be charged if the defective product is not returned within 15 days of replacement.

If a product is returned under the warranty and found defective we will send a replacement at no charge. Items that are not found defective, will be returned at the customer's expense.

All products are under warranty from original ship date only and do not renew with replacements.

Returning New Products: (We cannot take back a used product as we do not sell used products)!
Aquatic Ponds LLC will accept new products within 30 days of date of purchase. Please ship the item back with the original packaging enclosed within a separate box to minimize package damage. All returns must have an RA#. Please call 215-525-1440. Items such as pond liner, underlay, tubing (tubing, liner and underlay are cut to the size ordered), Performance ProPumps and any Brass Baron items cannot be returned for any reason.

Products purchased that had free shipping, will have the shipping amount deducted from the refund. Because we market our prices with Free Shipping there is no actual Free Shipping to send the product and once the product has been shipped the cost of shipping cannot be and will not be reimbursed.

Freight cost and arrangements are the responsibility of the customer. Original freight costs are non-refundable. It is recommended to have tracking and Insurance for your return

All returned products are subject to inspection prior to any credit given. All products other than pumps returned as new, but have been in service will be considered used and "Used Product" terms and 20% restocking fee will apply. Pond Filters and Pond Vacuums are subject to a 25% restocking fee.

All Return Policies are subject to change without notice.

Privacy:
 Whenever you click on any "add to cart” or "view cart" button your computer is automatically connected to a secure server which uses the "SSL or Secure Server Layer encryption method to protect your privacy. No customer information will ever be sold or distributed to another party. Guaranteed.

Liability Notice:
We recommend you follow all manufactures instructions and use a GFCI (Ground Fault Circuit Interrupter) outlet when using electrical products near or in the water for your safety and the safety of others. Aquatic Ponds LLC assumes no liability for use or misuse of any products sold by Aquatic Ponds or its suppliers.

Customer Support:
We value our customer and will try to answer all your questions and in a timely matter. Please contact us by email with any questions or phone us at 215-525-1440. We want you to feel confident in your selection.

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